Residents Charter

A declaration of RIGHTS for residents

All Residents will:

• Be encouraged and helped to maintain a high quality of life.

• Be given encouragement to be independent.

• Have privacy and dignity respected at all times.

• Have their human, emotional and social needs respected.

• Be addressed as preferred.

• Not be discriminated against on grounds of race, religion, sex, colour or disability; and to have the support of an independent advocate.

• Have care administered in a manner they would expect to receive in their own home; and to see any personal records maintained on their behalf.

• Be encouraged to be competent in handling and administering their own medication when able.

• Have all medical and nursing care administered in private and retain the GP of their own choice if this is possible.

• Have access to all community services.

• Be encouraged to discuss care needs with the owner of the home and be ensured of adequate care administed by appropriately trained staff.

• Be made to feel at home as visitors will be encouraged at any reasonable time. Also new clients will be encouraged to bring as many personal belongings as is feasible.

• Have their dietary choice respected.

• Have the right to consult their own solicitor and be able to complain about the quality of care received in the home. This will be actively encouraged!

• Be given a Contract of Residence and a Client Information Pack.

• Be free to practice the religion of their choice.

• Have personal, emotional, social and cultural prefences accounted for in their care.