Residents Charter

A declaration of RIGHTS for residents

All Residents will:

• Be encouraged and helped to maintain a high quality of life.
• Be given encouragement to be independent.
• Have privacy and dignity respected at all times.
• Have their human, emotional and social needs respected.
• Be addressed as preferred.
• Not be discriminated against on grounds of race, religion, sex, colour or disability; and to have the support of an independent advocate.
• Have care administered in a manner they would expect to receive in their own home; and to see any personal records maintained on their behalf.
• Be encouraged to be competent in handling and administering their own medication when able.
• Have all medical and nursing care administered in private and retain the GP of their own choice if this is possible.
• Have access to all community services.
• Be encouraged to discuss care needs with the owner of the home and be ensured of adequate care administed by appropriately trained staff.
• Be made to feel at home as visitors will be encouraged at any reasonable time. Also new clients will be encouraged to bring as many personal belongings as is feasible.
• Have their dietary choice respected.
• Have the right to consult their own solicitor and be able to complain about the quality of care received in the home. This will be actively encouraged!
• Be given a Contract of Residence and a Client Information Pack.
• Be free to practice the religion of their choice.
• Have personal, emotional, social and cultural prefences accounted for in their care.