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The Retreat Care Home, Hooe, Plymouth
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residents' charter

A declaration of RIGHTS for residents

All Residents will:

• Be encouraged and helped to maintain a high quality of life.

• Be given encouragement to be independent.

• Have privacy and dignity respected at all times.

• Have their human, emotional and social needs respected.

• Be addressed as preferred.

• Not be discriminated against on grounds of race, religion, sex, colour or disability; and to have the support of an independent advocate.

• Have care administered in a manner they would expect to receive in their own home; and to see any personal records maintained on their behalf.

• Be encouraged to be competent in handling and administering their own medication when able.

• Have all medical and nursing care administered in private and retain the GP of their own choice if this is possible.

• Have access to all community services.

• Be encouraged to discuss care needs with the owner of the home and be ensured of adequate care administed by appropriately trained staff.

• Be made to feel at home as visitors will be encouraged at any reasonable time. Also new clients will be encouraged to bring as many personal belongings as is feasible.

• Have their dietary choice respected.

• Have the right to consult their own solicitor and be able to complain about the quality of care received in the home. This will be actively encouraged!

• Be given a Contract of Residence and a Client Information Pack.

• Be free to practice the religion of their choice.

• Have personal, emotional, social and cultural prefences accounted for in their care.

The Retreat Home Page Our Vision at The Retreat The Retreat Care Home's Aims The Retreat Facilities Activities Quality Care Outings Retreat Staff The Retreat GardensRetreat Resident's Charter Client Testimonials Friends of The Retreat Contact the Retreat Care Home, Plymouth Document Downloads

The Retreat Care Home, Belle Vue Road, Hooe, Plymstock, Plymouth PL9 9NR
Tel: 01752 402566, Fax: 01752 313074, e-mail enquiries@retreatcare.com

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